Step-by-step ordering process

To place your order, you need to fully complete all the steps detailed below. 

 

Step one: Recommendation

 

If you only have one pet, you will only have one recommendation. You just have to select the button "order Dr. First Name Last Name recommendation".

If you have several animals, select the animal for which you wish to order and click on "order Dr. First Name Last Name's recommendation".

 

Step two: Order

 

You can choose between two types of order:

single order: You will receive a bag containing 30 days of food. 

or

recurring order: a bag of 30 days of food will be sent. An automatic renewal of the order will be done every month. This renewal can be interrupted at any time.

Then click on "choose the delivery address" to go to the next step.

 

Step three: Delivery Address

You can then select the delivery address of your choice. 

 

You have two possibilities:

Deliver to a specific address

Deliver to your veterinary clinic

 

By default, the address selected is that of your vet clinic.

You can enter different addresses, e.g. your home address, holiday address, etc. 

To confirm your delivery address, you will need to select "Deliver to this address" in the chosen tab.

Then click on "continue".

 

Step four: Billing Address

You must then choose a billing address, which may be the same or different from the delivery address. 

If you have not selected a billing address, you will not be able to proceed to the "order" step.

 

Step five: Payment

Last step to finalise the transaction: payment by credit card. 

All you have to do is enter your credit card information: cardholder's name, card number, expiry date, card identification number (CID). 

If you are placing a single order, you don't need to save the payment information. However, if you have selected a recurring order, you will be obliged to check the box "I agree to record my payment information for my next orders". 

 

However, you must tick the box "By ordering this product, I accept the general terms and conditions of sale and the privacy policy of the ROYAL CANIN® Individualis™ website" in order to finalise the order. 

 

Once you have entered all the information and ticked the box(es), you can click on "Confirm my purchase". 

 

Your order is then finalised. You will find the information related to this order on the page.