English General

Logging In

• How do I create my ROYAL CANIN® Individualis™ account?
• Do I have to register to place an order?
• I forgot my password. How can I find it out what it is?
• Authentication problem
• IT security

My order

• Step-by-step ordering process
• What payment methods do you accept?
• How do I create or change my billing address?
• Renewal of your ROYAL CANIN® Individualis™ program

My delivery

• Are delivery charges included in the price?
• Can my order be delivered to a different address to the address linked to my credit card?
• My package was damaged on delivery

Contact

• I would like to stop receiving emails from the ROYAL CANIN® Individualis™ programme
• Contact