My money was took out more than once on my last order. I want to be refunded

You ordered at Royal Canin® Individualis™, you have well recieved your order but you noticed that your money have been taken more than once for only one order.

In this case, do not hesitate to contact our support team by phone [phone] (from monday to friday, from 9:00am to 7:00pm and saturday from 9:00am to 5:00pm - free calls) or by mail at this adress: [e-mail].

You just have to take a screenshot of your double/multiple charges. Our agents will help you.